Help Center

789phl FAQ —
Your Questions, Answered Straight

Whether you are a new player from Manila just signing up for the first time, or a regular 789phl member in Cebu looking for answers about withdrawals and bonuses — this FAQ page covers everything you need to know. Browse by category or search for your specific question below.

Can't find your answer? Contact us at [email protected]

Account & Registration
8 questions answered
Deposits & Withdrawals
9 questions answered
Games & Gameplay
7 questions answered
Bonuses & Vouchers
6 questions answered
Account Deposits & Withdrawals Games Bonuses App Security Responsible Gaming
Account & Registration

Creating a 789phl account is free and takes under two minutes. Head to the Register page, enter your Philippine mobile number, and verify it via OTP. Set a secure password, complete the short registration form, and your 789phl account is ready to use. You can start browsing games immediately after registration.

You must be at least 21 years old to register and play on 789phl. This is in line with PAGCOR regulations governing online casino gaming in the Philippines. 789phl takes age verification seriously — accounts found to belong to players under 21 will be suspended and any winnings forfeited.

No. Each player is allowed only one 789phl account. Creating multiple accounts is a violation of the 789phl Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you have trouble accessing your existing account, use the login recovery option or contact support at [email protected].

Go to the Login page and click "Forgot Password." Enter your registered Philippine mobile number and you will receive an OTP to verify your identity. Once verified, you can set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols.

Account verification on 789phl is required before processing your first withdrawal. You will need to submit a valid Philippine government-issued ID (SSS, PhilHealth, UMID, driver's license, or passport) and a selfie for identity confirmation. Verification is typically completed within one business day. Verified accounts also enjoy higher withdrawal limits.

Yes, but this requires identity verification. Contact 789phl support at [email protected] with your account details and a valid government-issued ID. The support team will guide you through the process. For security reasons, mobile number changes are not self-service and require manual review.

To close your account, contact 789phl support at [email protected]. Before closure, make sure to withdraw any remaining balance. If you are closing your account due to concerns about your gaming habits, we strongly encourage you to visit the Responsible Gaming page first — self-exclusion tools are available that may better suit your needs without permanently closing your account.

789phl is designed and operated primarily for players based in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws. If you are currently abroad but are a Philippine resident, you may still be able to access your account — however, 789phl recommends checking local regulations before playing from outside the Philippines.
Deposits & Withdrawals

789phl supports the most popular Philippine payment methods, including:
  • GCash — instant deposit and withdrawal
  • PayMaya (Maya) — instant deposit and withdrawal
  • BDO online banking
  • BPI online banking
  • Metrobank online banking
All transactions are processed in Philippine Peso (₱). No currency conversion fees apply.

GCash deposits on 789phl are processed instantly in most cases. Once you complete the GCash payment, your 789phl balance should update within a few seconds. If your deposit has not reflected after 5 minutes, take a screenshot of your GCash transaction confirmation and contact support at [email protected] with the reference number.

Minimum deposit amounts on 789phl are kept low to make the platform accessible to all Filipino players regardless of budget. The exact minimum varies slightly by payment method. GCash and PayMaya typically have the lowest minimums. Check the deposit page in your account dashboard for the current minimum amounts per payment channel.

To withdraw from 789phl, log in to your account, go to the Withdrawal section, select your preferred method (GCash, PayMaya, BDO, BPI, or Metrobank), enter the amount, and confirm. Your account must be verified before your first withdrawal can be processed. Most withdrawals are completed within the same business day, with GCash and PayMaya typically being the fastest.

789phl does not charge platform fees on standard deposits and withdrawals. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. Always check with your payment provider for their current fee schedule.

Withdrawal delays can occur for a few reasons: your account may still be pending verification, the withdrawal amount may require additional review, or there may be a temporary processing delay on the payment provider's end. If your withdrawal has been pending for more than 24 hours, contact 789phl support at [email protected] with your transaction reference number.

For security and anti-fraud purposes, 789phl generally requires withdrawals to be sent to the same payment method used for the deposit. If you need to withdraw to a different account due to a change in your payment details, contact support at [email protected] — additional verification may be required.

Yes, withdrawal limits apply on 789phl and vary based on your account verification level and the payment method selected. Fully verified accounts enjoy higher daily and weekly withdrawal limits. Check your account dashboard for your current withdrawal limits. If you need a limit increase, contact support with your verification documents.
Games & Gameplay

789phl offers a focused library of high-quality games including: New games are added regularly — check the Game page for the latest additions.

Yes. All 789phl games use certified Random Number Generation (RNG) systems to ensure fair and unpredictable outcomes on every round. The platform is committed to transparent gameplay — the house edge and return-to-player (RTP) rates for each game are available in the individual game information sections. 789phl does not manipulate game outcomes.

Some 789phl games offer a demo or practice mode for registered players. Additionally, new players may be eligible for free play credits through the Voucher section after registration. Full real-money gameplay requires a funded account. Check the Voucher page regularly for free play promotions.

Minimum bet amounts vary by game. Most 789phl games are designed to be accessible at low ₱ entry points, making them suitable for casual players and high rollers alike. Baccarat and BetterLive Live tables have a range of bet limits to accommodate different bankroll sizes. Check the individual game page for specific minimum and maximum bet information.

If your connection drops mid-game on 789phl, the game server continues to process the round based on the bet already placed. When you reconnect, you will see the result of the round. For live dealer games, the round result is determined by the dealer's actions on the server side — your disconnection does not affect the outcome. Any winnings from the interrupted round will be credited to your account automatically.

In Mines, you start with a grid of hidden tiles. Some tiles contain gems (safe) and others contain mines (game-ending). You choose how many mines to include — more mines means higher risk but bigger multipliers. Each safe tile you reveal increases your current multiplier. You can cash out at any time to lock in your winnings. If you reveal a mine, the round ends and your bet is lost. It is a game of nerve, timing, and calculated risk.

Yes. BetterLive Live and the live Baccarat tables on 789phl operate 24 hours a day, 7 days a week. Tables are always open regardless of Philippine public holidays or time of day. The live dealer streams are hosted in professional studios with multiple camera angles and real-time interaction, giving you a genuine casino floor experience from anywhere in the Philippines.
Bonuses & Vouchers

Head to the Voucher page while logged in to your 789phl account. Browse available offers and click "Claim" on the voucher you want. Some vouchers require a promo code — enter the code in the designated field. Once claimed, the bonus credits or deposit match will be applied to your account balance automatically or upon your next qualifying deposit.

A deposit match bonus means 789phl adds a percentage of your deposit amount as bonus credits to your account. For example, a 100% deposit match on a ₱500 deposit gives you an additional ₱500 in bonus credits, bringing your total playable balance to ₱1,000. Deposit match bonuses are subject to wagering requirements — check the specific voucher terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Each voucher on 789phl lists its specific wagering requirement clearly before you claim it.

Yes, most 789phl vouchers and bonus credits have an expiry period. The expiry date is clearly stated on each voucher before you claim it. Once a voucher expires, any unclaimed or unused bonus credits associated with it will be removed from your account. Make sure to use your bonuses within the validity period to get the full benefit.

Most 789phl bonus credits can be used across the full game library, including Baccarat, Mines, Ultra Treasure, Kalaka Bingo, Money Coming, and BetterLive Live. However, some specific vouchers may be restricted to certain games. Always check the voucher terms on the Voucher page to confirm which games are eligible before claiming.

789phl updates its promotions regularly — new vouchers and bonus offers are added weekly, with special promotions tied to Philippine holidays, major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Log in to your account and check the Voucher page frequently to make sure you never miss a deal.
789phl App

Visit the App page on 789phl to get the download link for Android and iOS. The 789phl app is optimized for Philippine mobile networks and supports all the same features as the desktop version — including deposits via GCash and PayMaya, full game access, and account management. Installation takes less than a minute.

Yes, the 789phl app is completely free to download and install. There are no subscription fees or download charges. The app is available for both Android and iOS devices. A stable internet connection (mobile data or Wi-Fi) is required to play games through the app.

Yes. The 789phl app supports fingerprint and face ID login on compatible Android and iOS devices. Biometric login makes it faster and more secure to access your account — no need to type your password every time. You can enable biometric login in the app's security settings after your first manual login.
Security & Privacy

Yes. 789phl uses SSL (Secure Socket Layer) encryption across all pages, transactions, and account sessions. Your personal data — including your mobile number, ID documents, and financial information — is stored securely and never shared with unauthorized third parties. For full details on how your data is handled, read the Privacy Policy.

If you suspect your 789phl account has been accessed without your permission, change your password immediately via the Login page using the "Forgot Password" option. Then contact 789phl support at [email protected] right away so the team can review your account activity and take protective action if needed. Enable two-factor authentication if available in your account settings.
Responsible Gaming

789phl provides several tools to help players manage their gaming activity responsibly:
  • Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
  • Session time reminders — get notified when you have been playing for a set duration
  • Self-exclusion — temporarily or permanently suspend your account from gaming activity
  • Reality checks — periodic pop-ups showing your session duration and net result
All tools are accessible from your account settings. Visit the Responsible Gaming page for full details.

To self-exclude, go to your account settings and select the Responsible Gaming section. Choose your preferred self-exclusion period — options range from 24 hours to permanent exclusion. Once activated, you will not be able to log in or place bets for the duration of the exclusion . If you need immediate help, contact support at [email protected] and the team will activate the exclusion manually. Visit the Responsible Gaming page for more information.

789phl takes problem gambling seriously. The platform is strictly for players aged 21 and above, in line with PAGCOR regulations. If you or someone you know is showing signs of problem gambling — chasing losses, gambling beyond your means, or neglecting responsibilities — please use the self-exclusion tools available in your account or visit the Responsible Gaming page for guidance and support resources. Remember: gambling on 789phl is meant to be entertainment, not a source of income.
Still Need Help?

Can't find the answer you're looking for? The 789phl support team is available around the clock to assist Filipino players with any question — from account issues to game rules.

Email us at:

[email protected]

Plain text only — not a clickable link

Quick Links
Play Responsibly

789phl is for entertainment only. Must be 21+ to play. Set limits, play within your means, and take breaks. If gaming stops being fun, use our self-exclusion tools or visit the Responsible Gaming page.

Why 789phl

What You Get With 789phl

Beyond the FAQ answers, here is a quick look at what makes 789phl the go-to online gaming platform for Filipino players from Manila to Davao.

Mobile-Optimized for Filipino Networks

Every 789phl game and feature is built to run smoothly on Philippine LTE and 5G networks. Whether you are on Globe, Smart, or DITO, the 789phl app and mobile browser experience is fast, stable, and responsive on any device.

Philippine Peso — No Conversion Needed

All 789phl transactions are in ₱ PHP. Deposit with GCash, PayMaya, BDO, BPI, or Metrobank and withdraw straight back to the same account. No hidden conversion fees, no confusing exchange rates — just clean ₱ in and ₱ out.

24/7 Live Dealer Tables

BetterLive Live and Baccarat tables are open around the clock — no waiting for business hours. Professional dealers, HD streams, and real-time gameplay available every hour of every day, including Philippine public holidays.

Regular Bonuses and Voucher Offers

New promotions drop weekly on 789phl — deposit matches, free play credits, and event-tied bonuses for PBA, NBA, and UFC seasons. Check the Voucher page often so you never miss a deal that adds value to your sessions.

SSL-Secured Transactions

Every deposit, withdrawal, and account action on 789phl is protected by SSL encryption. Your personal data and financial information are handled with strict security protocols — your privacy is never compromised.

Built-In Responsible Gaming Tools

789phl includes deposit limits, session timers, reality checks, and self-exclusion options directly in your account settings. The platform is committed to keeping gaming fun and within healthy boundaries for all Filipino players.

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